{"id":1141,"date":"2025-09-08T14:35:21","date_gmt":"2025-09-08T12:35:21","guid":{"rendered":"https:\/\/finvalia.es\/chatbot-inteligente\/"},"modified":"2025-09-10T08:57:18","modified_gmt":"2025-09-10T06:57:18","slug":"smart-chatbot","status":"publish","type":"post","link":"https:\/\/finvalia.es\/en\/smart-chatbot\/","title":{"rendered":"SMART CHATBOT: FROM EXPERT KNOWLEDGE TO SALES IN ONE CLICK"},"content":{"rendered":"\n<p>Within the <a href=\"https:\/\/finvalia.es\/en\/#pilots\" target=\"_blank\" rel=\"noreferrer noopener\">\u201cSmart Market\u201d challenge<\/a>, Finvalia has developed a multilingual chatbot based on language models (LLM) that transforms the complexity of natural wood into immediate and accurate answers. Its mission: to support a global sales network that needs to respond about prices, qualities, formats, or delivery times\u2026 even from a mobile phone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How the chatbot works<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Specialized error-free training.<\/strong> The bot is powered by thousands of design manuals, veneer datasheets, price lists, and Finsa\u2019s internal stock levels, not by generic internet sources.<\/li>\n\n\n\n<li><strong>Multi-agent architecture.<\/strong> Several sub-models collaborate: one queries the ERP, another the stock Excel file, and another interprets design standards, assembling the optimal response.<\/li>\n\n\n\n<li><strong>Integrated computer vision.<\/strong> An additional module analyzes images and searches for similar products in the catalog in real time.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Examples in action<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cost of a luxury hotel kitchen.<\/strong> A professional asks: \u201cHow much would a kitchen unit for a luxury hotel cost?\u201d The multi-agent system locates the right wood species, checks veneer stock availability, calculates the required surface, and returns a price and delivery estimate within seconds.<\/li>\n\n\n\n<li><strong>Image-based search.<\/strong> The client sends a reference photo; the chatbot identifies the design and suggests the most similar available veneers, automatically triggering the sales process.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Measured impact<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Response speed:<\/strong> queries that used to require several calls are resolved in under one minute.<\/li>\n\n\n\n<li><strong>Improved customer experience:<\/strong> the user obtains reliable and visual data in seconds.<\/li>\n\n\n\n<li><strong>Internal efficiency:<\/strong> expert staff are freed up for higher-value tasks.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What\u2019s next?<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recommend preferred offers based on availability and commercial margin.<\/li>\n\n\n\n<li>Full integration with ERP and CRM to automatically register opportunities and orders.<\/li>\n\n\n\n<li>Phased rollout: pilot operating in the Northwest Delegation and expansion to the rest of the sales network in 2026.<\/li>\n<\/ul>\n\n\n\n<p>With this development, Finvalia turns any salesperson into a wood expert, strengthens customer trust, and takes a decisive step towards a truly smart market.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The sales network will now have 24\/7 support thanks to this technological challenge developed by Finvalia<\/p>\n","protected":false},"author":7,"featured_media":1136,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[15],"tags":[],"class_list":["post-1141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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